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How to Speak to A Person at USCIS

Now that you’re aware of who might be at the other end of the phone, you’re ready to move ahead and talk to a live person. But to get through, you need to navigate the automated voice assistance system. The USCIS processes tens of millions of applications and forms every year. They cannot personally take calls from every single person. Therefore, they have this system in place.

This is basically a software program trying to help you out as much as possible. If it can’t, then it’ll route the call over to a live person. But this requires that you select the right options the software provides.

Here’s how to get started with the automated system:

  • Dial the number 1-800-375-5283

  • Press 1 for English. Press other numbers for other languages that are available

  • Press 1 to check your case status

  • Press 2 if you no longer have access to your receipt number

  • Press 2 to talk to a USCIS representative

USCIS Customer Service Phone Menu

After you’ve pressed the “1 for English” language selection query, then you have some work to do. The voice assistant will ask the following:

  • To hear all the recent immigration-related news, press #

  • To inquire and obtain a form from the USCIS, press 1

  • Press 2 to inquire about the latest petition you’ve filed with the USCIS. Also, press two if you want an answer to the question.

  • Press 3 to inform USCIS about the change of address.

  • Press 4 to locate the nearest USCIS local office or application center. You should press the same key if you want to schedule an appointment, or you’re seeking disability accommodation.

  • Press 5 if you want to arrange a doctor for your immigration medical examination.

  • Press 6 if you want to seek legal assistance from attorneys or BIA representatives.

  • Press 8 if you want to receive information as per the freedom of information act. Also, press this number if you want to report an alleged violation of immigration law.

  • Press the star (*) key for all other related information.

Once you’ve pressed the Star key, you’ll be offered the following options:

  • Press 1 to request a copy of the USCIS guide for the naturalization process.

  • Press 2 to inquire about the priority cutoff date

  • Press 3 to enter the services section specifically for US citizens

  • Press 4 to enter the services section meant for LPRs, refugees, asylees, and conditional residents

  • Press 5 for information related to temporary visitors

  • Press 6 for information related to employers

  • Press 8 if you’re experiencing technical failures while submitting an electronic application form

  • Press the hash (#) key for information related to deferred action

  • Press the star (*) key for information related to provisional unlawful presence waivers

In this way, you need to navigate the section until you’re satisfied with the answers. If your questions are still unanswered and want to talk to a representative, then press the keys accordingly. Every section will offer a key that would allow you to connect to a human representative.

Also, please note that the call menu is regularly updated. So, you might hear different options when you dial in. What you should emphasize is the key option.

When Can You Call USCIS to Talk to a Live Person?

It’s important to remember that the live person assistance service isn’t available 24/7. There are certain fixed hours within which you need to call. Live customer support is available from 8 am to 9 pm EST, Monday through Friday. On the weekends, this service is not available.

However, the Interactive Voice Response system is open 24/7. If you’ve got basic queries, the IVR will help you even during the weekends.

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